Boost Agent Productivity by up to 57% SearchUnify Agent Helper’s GenAI-fueled Case Summarization

Customer support teams often grapple with inefficiencies caused by switching between cases or inheriting long-running ones. This leads to frustrated agents and customers repeating themselves. 

Enter GenAI-fueled Case Summarization in SearchUnify Agent Helper!

Powered by the SearchUnifyFRAGTM framework, this innovative feature leverages Agentic AI to provide agents with actionable, context-rich insights. Here's how it transforms support workflows:
Brief Summaries to give agents an instant overview, covering:

• The problem statement.
• Current case context and user actions.
• Previous agent actions and pending items

Detailed Summaries for an in-depth understanding of the customer journey.
Seamless integration with ticketing systems and the flexibility to choose the best-fit LLM models.

Why Agentic AI Matters:

• Cuts agent onboarding time by 76%.
• Increases productivity by 57%.
• Focuses your team on solving complex, high-value cases.

Empower Your Agents to Work Smarter, Not Harder!
With Agentic AI, your support team becomes more proactive, efficient, and capable of delivering exceptional customer experiences.

Discover the Future of Customer Support: Watch the Video Here

Leap with Agentic AI and unlock smarter, more efficient agent workflows today!