SearchUnify’s Leadership Dashboard – AI-Driven Insights for Proactive Decision-Making

We’re excited to announce SearchUnify’s Leadership Dashboard, a powerful analytics visualization dashboard designed to provide Real-time Insights for data-driven decisions and Maximize ROI.

Key Capabilities:

• 360° Visibility – Gain a consolidated view of self-service success, case deflection, and cost savings.
• AI-Powered Analytics – Track key knowledge management KPIs in real time.
• Actionable Intelligence – Identify gaps, trends, and real-time ROI to improve customer support strategies.

Reports at a Glance

1. Unassisted Self-Solve Volume Report
   ‣ Understand how effectively customers resolve queries independently using self-service resources.
2. Assisted Case Volume Report
   ‣ Measure the impact of knowledge base articles in case resolution and knowledge-centered service (KCS).
3. Assisted Self-Solve Volume Report
   ‣ Track how well your knowledge management system deflects support cases and promotes self-service.
4. Cost Savings Due to Explicit Deflection Report
   ‣ Quantify the financial benefits of case deflection, providing a clear ROI picture.

Business Benefits

• Boost Self-Service Success → Optimize content and search functionality to increase case deflection.
• Enhance Knowledge Base Effectiveness → Identify content gaps and improve knowledge-sharing strategies.
• Drive Cost Savings & ROI → Get data-backed insights into cost reductions through efficient knowledge management.
• Refine Support Strategies → Make smarter, data-driven decisions to enhance customer experiences and increase agent efficiency.

See the Leadership Dashboard in action. Watch the video to explore its powerful capabilities.

Watch the Video