SearchUnify Q3 ’25 Release Announcement

Smarter Search, Stronger Privacy, and Deeper Insights with SearchUnify Q3’25

We’re excited to share that SearchUnify Q3’25 is now live! This release brings a suite of new capabilities and improvements focused on smarter search, tighter privacy, and deeper insights.

What’s New

• New Content Sources:
  Admins can now connect Absorb LMS and Amazon S3 as content sources. Index training materials or large cloud-stored data for richer, unified search.
• Stronger Masking of Personal Information:
  Search results will now mask names, phone numbers, addresses, URLs, pincodes, etc., in most cases. To see the full details, Admins will need to open the document. This helps protect sensitive information.
• Range Filter / Slider for Numbers & Date-Time Fields:
  Admins can now apply “range sliders” on number or date/time fields (e.g., case IDs, creation dates) to narrow down search results.

• Smart Relevance Optimization for Hybrid Search:

• Flexible, hybrid approach to boosting relevance.
• Configure keyword & vector weight adjustments, advanced ranking techniques, and embedding models.
• Newly supported embedding models: all-MiniLM, gte, Qwen, Mistral, and e5.
• Existing models (OpenAI, Gemini, OpenAI Service, etc.) remain fully supported.
• Delivers a balance of lexical accuracy and semantic context for best results.

• Enhanced Recrawl Status Indicators

The new status indicators on the Merge Results tab streamline the recrawl process, providing admins with clear visual cues to easily track progress and take timely actions.

• SearchUnifyGPT™ Engagement Reporting:
  New analytics report showing how users interact with AI-generated answers: what they read, click, copy, or cite. Helps admins measure and improve AI’s usefulness.
• Better Admin Logs & Security:
  Admins now get more detailed logs for Content Sources and Search Clients (what changed, when, by whom). Cleaner records, easier audits Plus, only relevant changes are logged (e.g., content configuration, rules, crawling).
• Agent Helper Enhancements:
• Feedback analysis can be filtered by feature (e.g. Response Assist, Case Summary, etc.)
• Response Assist now supports up to four alternative responses, side by side, for comparison.
• Zendesk tickets, internal comments are now visible on the Case Timeline (just like they were for Salesforce).
• Slack Case Swarming (Zendesk): Upgraded Message Template: Shared messages now include a hyperlinked Case ID, Case Summary, and Preliminary Response Draft.

Other smaller updates: the Salesforce Communities Search Client is now WCAG 2.2 compliant; Search Client readme files have clearer instructions

We hope you enjoy the new capabilities. As always, if you have feedback or run into issues, please reach out in the community or via support.

Thank you for being part of what makes SearchUnify better every quarter!