SearchUnify Agentic AI Suite Q2 '26 Release

Introducing Powerful New Enhancements to the SearchUnify Agentic AI Suite

We're excited to announce the Q2 '26 release of the SearchUnify Agentic AI Suite, bringing new capabilities designed to improve AI governance, accelerate support automation, and provide deeper operational insights.

What's New?

⚙️ Model-Aware Temperature Controls

Gain greater control over AI behavior.

Admins can now configure temperature settings at the model level with:

• Model-specific temperature ranges
• Guided controls to prevent configuration errors
• More predictable response behavior
• Stronger governance and risk management

📊 Smart Insights Summary for Case Quality Auditor Analytics

Stop spending time interpreting dashboards and start acting on insights.

The new Smart Insights Summary automatically highlights:

• QA performance trends
• SLA compliance changes
• Agent and account risk indicators
• Emerging compliance concerns
• Recommended actions to improve outcomes

Support leaders can now understand performance health at a glance and prioritize corrective actions faster.

👥 Agent Scorecard

Managers now have a real-time dashboard to monitor team performance.

The Agent Scorecard provides:

• Individual agent performance
• Quality metrics
• Productivity insights
• AI-generated coaching recommendations

Helping managers identify improvement opportunities faster.

🎯 Configurable Case QA Scoring

Case Quality Auditor is now more flexible than ever.

Admins can:

• Customize QA prompts
• Configure evaluation rules
• Define scoring logic
• Align quality assessments with internal standards

This delivers transparent, explainable, and organization-specific AI evaluations.

🚨 Accounts at Risk Reporting inside AI Case Quality Auditor

Proactively identify customer accounts that require attention.

The new Accounts at Risk report combines case quality and SLA performance signals to help teams:

• Detect risk earlier
• Align support performance with customer health
• Prioritize intervention efforts
• Reduce churn exposure

🤖 AI SupportPlus Agent (New)

Meet the newest addition to the SearchUnify Agentic ecosystem.

AI SupportPlus Agent delivers intelligent case handling directly within your CRM or helpdesk by:

• Automating first responses with contextual understanding
• Generating knowledge-backed resolutions with citations
• Managing multi-turn conversations
• Escalating cases safely when needed
• Maintaining full auditability with confidence scoring and decision logs

The result: reduced L1 workload, faster response times, and improved support efficiency without sacrificing governance.

💬 Enhanced AI Support Agent Experience

The AI Support Agent now offers:

• An expandable sidebar-based interface for improved usability
• Persistent conversation history and memory
• Cross-session continuity for customer interactions
• Configurable conversation retention settings

Users can seamlessly resume conversations without losing valuable context.

These enhancements continue our mission of helping organizations build trusted, governed, and scalable Agentic AI experiences across customer support operations.

Read the Full Release Notes
Dive into the complete Q2 '26 release documentation to learn more about the latest innovations across SearchUnify.

For feature demonstrations, implementation guidance, or adoption recommendations, please contact your dedicated Customer Success Manager.