Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We are thrilled to announce that SearchUnify has been named a Champion in the SoftwareReviews Enterprise Search Emotional Footprint Report for the fifth consecutive year! Knowing these scores are...
AI agents are only as powerful as the systems they can securely access and the actions they can perform. The SearchUnify MCP Server enables AI agents and tools to connect with enterprise knowledge...
Support teams are auditing more customer interactions than ever before. But are those efforts translating into better customer outcomes? If your QA program is generating more scores than actionabl...
Introducing Powerful New Enhancements to the SearchUnify Agentic AI Suite We're excited to announce the Q2 '26 release of the SearchUnify Agentic AI Suite, bringing new capabilities designed to imp...
Smarter Search, Better Agent Productivity, and Expanded Analytics The Q2 '26 release introduces significant upgrades across SearchUnify Core, Agent Helper, and Knowbler, helping support teams work ...
Across the enterprise AI landscape, one question keeps coming up: why aren't AI agents performing the way we expected? After working closely with enterprise teams on AI deployments, we kept findin...
As part of our ongoing community migration activities, some members may have received an email asking them to activate their account. If you have received this email, please complete the activation...
Six straight years. Every single quarter. Always a Leader. We are absolutely thrilled to announce that SearchUnify has been named a Leader in the G2 Summer 2026 Grid® Report for Enterprise Search! ...
Following up on our earlier announcements — the Salesforce security changes are now live across all instances. Our team is actively monitoring for any issues that may arise. In case the Salesforce ...
Following up on our earlier announcements regarding Salesforce's security requirements — we'd like to share the latest update on the rollout.Deployments are being performed today, and the rollout a...