Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We’re kicking off 2026 with a release focused on making AI more measurable, workflows more seamless, and decision-making more data-driven across support operations. This update brings deeper analyt...
We’re excited to share some great news with our SearchUnify Community! SearchUnify has been ranked #1 and recognized as a Gold Medalist in the 2026 Enterprise Search Data Quadrant Report by Softwar...
We are a week away from our upcoming webinar: Case Quality Auditor You Can Trust: Comprehensive, Real-Time Auditing Across Every Closed Case Most QA programs today still operate in hindsight. Score...
Most support teams still review only 5-7% of closed cases. The rest remain invisible until something breaks. Escalations spike. Renewals get tense. Compliance reviews turn reactive. In an AI-first...
Description We are discontinuing support for Dark Mode in the SearchUnify Admin Panel in the coming Q1 ‘26 release. This update helps us maintain a consistent admin experience and focus future UI i...
AI Control, Measurable Impact, and Platform Consolidation SearchUnify Q4 ’25 is now live. This release focuses on tightening GenAI governance, making AI impact measurable, consolidating capabilitie...
We’re thrilled to share a major milestone with you - SearchUnify has once again been recognized as a Leader in G2’s Winter 2026 Enterprise Search Grid®, marking an incredible 23 consecutive quarter...
We’re excited to share our upcoming KCS Aligned Vendor Series session with the Consortium for Service Innovation, focused on strengthening the knowledge backbone that powers Agentic AI in support ...
Hello Everyone, We’re currently experiencing search interruptions due to Cloudflare outage. Our team is actively monitoring the situation. Please send email to support@searchunify.com to raise any ...
Hello everyone, We are pleased to share that SearchUnify is a Proud sponsor of the 2025 ASP Virtual Conference hosted by TSANet on November 18 and 19. This conference is one of the most trusted an...