Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
If your agents are still losing hours to complex case investigations, you can't afford to miss this. Tomorrow at 9:30 AM PT, we’re sitting down with Revenera’s Support Director, Sudheendra Kumar, ...
Your AI agent is handling thousands of conversations. But do your metrics tell you how well it's actually performing? Across enterprise support teams, AI agent adoption is growing tremendously. Bu...
Smarter Search, Advanced Agentic Configuration, and Greater Enterprise Control We’re pleased to share the SearchUnify Q3 ’26 release, which brings meaningful advancements across search, agentic sui...
We’re excited to reveal the speakers for our upcoming Product Innovation Webinar on October 6. This time, the conversation brings together product innovation and real-world customer experience to ...
Support agents shouldn’t have to spend their time piecing every case together before they can start resolving it. Meet AI Agent Partner, designed to help Support Agents investigate deeper, ask que...
We’re proud to share another achievement with our community. We’ve led Enterprise Search for 26 consecutive quarters. Now, G2 recognizes SearchUnify as a Leader in Knowledge Management, too. This ...
Across the enterprise AI landscape, one challenge keeps surfacing: AI agents may be connected to business systems, but they still struggle to access trusted context, follow governance policies, and...
We are thrilled to announce that SearchUnify has been named a Champion in the SoftwareReviews Enterprise Search Emotional Footprint Report for the fifth consecutive year! Knowing these scores are...
AI agents are only as powerful as the systems they can securely access and the actions they can perform. The SearchUnify MCP Server enables AI agents and tools to connect with enterprise knowledge...
Support teams are auditing more customer interactions than ever before. But are those efforts translating into better customer outcomes? If your QA program is generating more scores than actionabl...