Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
At SearchUnify, we're always pushing the boundaries of innovation, and SearchUnifyGPT™ is no exception. As the industry's first federated generative AI for contextual answers, it's designed to revo...
We’re thrilled to announce that SearchUnify has been recognized as a Major Player in the IDC MarketScape: Worldwide Dedicated Knowledge Management Software 2024 Vendor Assessment! We believe this ...
In today’s fast-paced world, modern customers have little patience for waiting on hold during customer support calls. Instead, they increasingly prefer to resolve issues on their own through self-...
We are thrilled to announce that Grazitti Interactive’s SearchUnify Knowbler has been recognized as a Strong Performer in The Forrester Wave™: Knowledge Management Solutions, Q4 2024 report! This p...
We’re thrilled to share that SearchUnify has been recognized as a Leader in the 2024 IDC MarketScape: Worldwide General-Purpose Knowledge Discovery Software for External-Facing Use Cases 2024 Vendo...
As we celebrate Thanksgiving 🎉, we take a moment to reflect on the incredible journey we've shared with all of you. Your unwavering support, collaboration, and innovation inspire us to reach grea...
SearchUnify’s Agent Helper, an autonomous agent assist, has been rapidly gaining traction among our customers for its ability to streamline support workflows and boost agent efficiency. As customer...
Don't miss out! Brian Corcoran's session at KMWorld is happening TODAY from 4:00 PM to 5:00 PM PST. Session Details:Topic: A205. Industry Insights: Building Enterprise Knowledge SharingLocation: J...
We’re thrilled to share that SearchUnify is sponsoring the Association of Support Professionals (ASP) Virtual Conference on November 19-20, 2024! This two-day event is a must-attend for support pr...
Hey Knowledge Warriors, The big moment is almost here – KMWorld 2024 kicks off tomorrow! This four-day event promises an exciting lineup of sessions, workshops, and networking opportunities, all a...