Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
This summary highlights key insights from our recent webinar "From Struggle to Success: Knowledge Management Made Easy With GenAI", focusing on practical applications of generative AI for knowledge...
We're thrilled to present the creative ideas and solutions we've implemented in Q2, all inspired by feedback from our community! Our team has been dedicated to improving our products and services t...
Dear SearchUnify Community, Grazitti Interactive’s enterprise agentic platform, SearchUnify, is pleased to announce that it has been cited in ‘The Knowledge Management Solutions Landscape, Q3 2024’...
We’re just a few hours away from our highly anticipated webinar, "From Struggle to Success: Knowledge Management Made Easy With GenAI"! Date: Thursday, July 25thTime: 11:00 AM PT / 2:00 PM ET I...
Hello SearchUnify Community! We’re delighted to announce the launch of a new course in our Expert-Led Training series – Optimizing Storyboard Effectiveness in SUVA, presented by our expert, Muskan ...
Large Language Models (LLMs), with their incredible capabilities, offer boundless potential when approached through three distinct lenses: Supervised Learning, Unsupervised Learning, and Language G...
Every support organization aims to enhance employee efficiency, boost customer satisfaction, and reduce costs. What if you could achieve all three with one solution? This is where SearchUnify Agent...
Hello SearchUnify Community! We’re excited to introduce our newest on-demand course in the Expert-Led Training series – SUVA and Its Impact on Self-Service, presented by our expert, Ramkrishna A...
Summer's in full swing, but the last thing you want for your support agents is to feel like they've gotten a sunburn from customer support overload. After all, a staggering 56% of agents say they e...
Do you find current agent assist tools limiting agent control, response generation capabilities, and lacking insightful analytics? SearchUnify Agent Helper is the game changer you have been waitin...