Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
SearchUnify is delighted to announce the launch of a new and interactive ‘Expert-led Training’ at SearchUnify Academy. This initiative is designed to empower our customers to enhance their skills a...
SearchUnify is proud to participate in the Member Summit 2024, a three-day, in person gathering by the Consortium For Service Innovation, scheduled from April 9-11 in Fort Worth, Texas. Centered ar...
Exciting News, Community Members! Chatbots have been buzzing, but there's skepticism in the air. In fact, Forrester suggests that despite 71% of companies investing in chatbots, only 16% of US onli...
In this new season, we’re delving deep into the world of AI in Customer Support, exploring its potential, sharing real-life success stories, and uncovering the latest trends shaping the customer su...
Recently, Taran and Lynette from SearchUnify were invited by CSI to deliver an exciting session at their Team Meeting, ‘The Intersection of ML-LLM-AI and KCS.’ It was an enlightening exploration in...
Discover the secrets to crafting impeccable prompts for virtual assistants! Join our enlightening session, 'The Art of Prompting and Temperature Control,' featuring insights from yours truly and Ya...
In a decisive triumph, SearchUnify has been distinguished as a top-ranking enterprise search solution by the SoftwareReviews Data Quadrant, known for evaluating products based on extensive feedback...
In today's fast-paced digital era, knowledge creation is paramount, and Generative AI is proving to be the game-changer in this aspect. However, the challenge in capturing and finding the knowledge...
In this December release, we're thrilled to unveil upgraded cognitive search features. Prioritizing scalability, we've amplified the power of your searches, delivering impactful and personalized se...
As we approach the most wonderful time of the year, we want to extend warm wishes and heartfelt Christmas greetings to all of you! 🌟 Your presence in SearchUnify Community has made it a thriving hu...