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Hi @... addition to the reports Lynette mentions, I also regularly look at the Articles that failed to Deflect cases (aka Unsuccessful Case Deflection) report.I focus on the articles that appear i...
The "fifth" pattern was one that I did not use for many situations because it can potentially generate a lot of search results. Still, it could be useful if you have a topic with a limited number o...
Thank you for your quick reply! (I also enjoyed your additional commentary on the original note. )