Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Jeremy Henricks commented,
Same, I would like to access this but my existing credentials don't work.
Jeremy Henricks commented,
We look forward to joining. Thanks for being an amazing partner in our KCS, CX, and Self-Service journey!
Jeremy Henricks created a post,
Can SearchUnify handle proximity searches? For example, queries like "install endpoint protection" return 11775 results total, 2272 in our Knowledge Base. The only way we're able to properly addres...
Jeremy Henricks created a post,
Our searches, both internal and external, can include versions of a product. However, there are often differences between proper product versions in our documents and how users actually search for ...
Jeremy Henricks created a post,
Hi,As I'm looking into what's driving searches with no results, I often find myself focusing on a subject that originally seems like I should prioritize it, but is actually a result of a problem wi...
Jeremy Henricks created a post,
We often see users add an extra, single space between words that are common in our industry or knowledge domain. Rather than create synonyms for these, which causes a lot of unintended search resul...
Jeremy Henricks commented,
FYI, Search Analytics exports/downloads still are not working. Only email is working.
Jeremy Henricks created a post,
Is it possible to allow users to initiate an advanced search using hashtag (#) without a space? For example,:#"my search string"#"my search string"While the number is small, we have a number of sea...
Jeremy Henricks commented,
Thank you.
Jeremy Henricks created a post,
Just within the last week myself and other users have noticed that we cannot export reports under Search Analytics.While we can have them emailed to us, the download option simply doesn't work, eve...