Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Hey SearchUnify Admins!We are elated to launch a Virtual Bot for SearchUnify admins which allows you to easily automate simple tasks, customize and configure the admin panel with a single command a...
After Colubridae '21 was announced on 17 June 2021 we had a walkthrough webinar on 22 June 2021 presented by @sumit-aggarwal and @satinder-kaur. Our latest release is here, and...
Welcome to the chatbot-centric world, which believe it or not, is estimated to reach a whopping $102.29 billion by 2026. Despite the strong capabilities to boost self-service success and customer e...
Enterprise knowledge is as good as non-existent when not optimized for search intent. Wondering how? Well, you might think that a foolproof KM strategy can create and deliver content as per users’ ...
Hi AllPlease find release notes for latest updates in the community.Support: We have been receiving some tickets on inaccessibility of Team Cases, Comment on Cases and issues with attaching a file ...
We concluded our User Group Meet 2021 with the most anticipated session of the event led by @vishals, CTO - SearchUnify - Upcoming Release and Product Roadmap!Most of our users want to get a sight...
The session on User Experience was led by @bharat Technical Lead - SearchUnify, who believes in providing customers with a solution that is not just easy but efficient as well. It was an engaging d...
A very intuitive session on Analytics moderated by our Customer Success Managers @vivek-soman @Divanshi @Aman. Our CSMs are hands on with each and every module of Search Analytics. SearchUnify's re...