Lynette Ledoux
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Activity overview
Latest activity by Lynette Ledoux-
Lynette Ledoux created a post,
Join us for an upcoming webinar with the Consortium for Service Innovation
On Wednesday, January 17th, at a Consortium for Service Innovation Team Meeting on the topic “The Intersection of ML-LLM-AI and #KCS,” my colleague Taranjeet singh and I made the case for leveragin...
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Lynette Ledoux commented,
You're very welcome, Leandra!! Let me know if you run into any snags. I'd be happy to meet to walk through.
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Lynette Ledoux created a post,
Getting into the Weeds re: Content Gap Analysis
When reviewing our Searches with No Results report, have you ever noticed queries for which YOU KNOW you have content? Well, I’m here to tell you that you’re not crazy. For better or for worse, bec...
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Lynette Ledoux created a post,
Is Ecosystem Tracking for You?
Picture this. It’s just another month in your customers’ Self-Service and Support journey. Great news! Every last session that involved a search and a click or a direct pageview exited from your C...
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Lynette Ledoux created a post,
How Intelligent Is Your Community? Key Consideration Metrics
This post is a companion piece to a webinar I hosted with Carrie Melissa Jones, “Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work.” In ...
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Lynette Ledoux created a post,
Building Intelligent Communities: Applying the Principles of Intelligent Swarming to Scale Your Community Work
A few weeks ago I hosted a webinar for Carrie Melissa Jones's students enrolled in her 9-month accelerator course, Engage Your Online Community. When she asked me to present, I was neck-deep studyi...
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Lynette Ledoux created a post,
Mixing Metaphors and Making (ROI) Magic
My clients are all hyper-focused on helping their customers to help themselves, otherwise known as self-service success. They build Support Communities and publish Knowledge Articles and Product Do...
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Lynette Ledoux created a post,
Case Layout, KCS Best Practices, & Content Findability
Hello SearchUnify clients! I'm working on a blog post about case layout, KCS best practices, and content findability, and I want to get an idea of the current state of our clients. Would you mind c...
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Lynette Ledoux created a post,
VoC + Search = EASE
In the checkout line at my local grocery store last night, I was struck by the parallels between the “real world” experience I was having and what I do for work every day. As a Customer Success & S...
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Lynette Ledoux created a post,
Session Tracking Details Gets Granular
By now, I hope that most everyone has moved to C21. If you haven’t, you’re missing out on a reporting feature that I’ve been waiting for. Prior to this release, you could view analytics, including ...