Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Data Scientist with a keen interest in Behavioral Science, who gradually moved focus into Relevance. Delivered production-ready solutions in problems like LLMs, escalation prediction, Intent detection, Semantic search, and Recommendation systems while leveraging state of art edge-AI and NLP technologies.