Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Data Scientist with a keen interest in Behavioral Science, who gradually moved focus into Relevance. Delivered production-ready solutions in problems like LLMs, escalation prediction, Intent detection, Semantic search, and Recommendation systems while leveraging state of art edge-AI and NLP technologies.
This past week, I had the opportunity to get together with my incredible colleague Lynette Ledoux and an amazing bunch of folks at the Consortium for Service Innovation for Service Innovation’s Tea...
Customers often experience several emotions while interacting with a brand. This is commonly known as customer sentiment, and understanding it is critical to improving your CSAT score. Even if a c...
We were thrilled to see your enthusiasm and participation in our ‘Gauging Customer Sentiments to Predict & Prevent Escalations’ session at the User Meet 2022. Thank you for being a wonderful audien...