Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
karamjeetk created a post,
Although I keep hearing about this feature called Case Analytics, I still cannot wrap my head around it. Can someone help me understand what Case Analytics is and how it is different from Admin Rep...
karamjeetk created a post,
We use KCS methodology for content creation in our organization. I heard SearchUnify helps enable KCS success. Is there a document where I can see how this software drives KCS implementation?
karamjeetk created a post,
I have to manually accept or reject the synonyms that are automatically populated in the synonym factory. What’s the default setting? Are they by default selected until I reject them, or by default...
karamjeetk created a post,
Can I create a custom report of my own or do I need to log a request for it?