Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Although I keep hearing about this feature called Case Analytics, I still cannot wrap my head around it. Can someone help me understand what Case Analytics is and how it is different from Admin Rep...
We use KCS methodology for content creation in our organization. I heard SearchUnify helps enable KCS success. Is there a document where I can see how this software drives KCS implementation?
I have to manually accept or reject the synonyms that are automatically populated in the synonym factory. What’s the default setting? Are they by default selected until I reject them, or by default...
Can I create a custom report of my own or do I need to log a request for it?