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Kristin Hunter commented,
Hi Tanya Dhar, 1. They would like to be able to edit any article, no matter who created it. 2. There are not permissions associated with editing other agent's articles. Thanks so much for consi...
Kristin Hunter created a post,
Our analysts love creating new articles on Knowbler. They are asking why we cannot modify articles that are published using Knowbler. They far prefer the user interface of Knowbler over Salesforce...