Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We’re thrilled to share that Accela, a long-time SearchUnify customer and leader in govtech, has won Silver at the 2025 Globee® Awards for Best Use of Technology in Customer Experience Enhancement!...
SearchUnify Virtual Assistant (SUVA) Analytics helps you get the most out of your AI-powered virtual assistant. With SUVA Analytics, you can:✅ Track key performance metrics to gauge effectiveness✅...
In the ever-evolving world of e-learning, data-driven insights are the key to unlocking learner potential. That's where the dynamic duo of SearchUnify and Appinium comes in, empowering learning exp...
By 2026, Gartner predicts that traditional search engine volume will drop by 25% as users increasingly turn to AI chatbots, cognitive search solutions, and virtual agents for information. This shif...
Knowledge management is evolving rapidly, becoming smarter and faster. Yet, one key challenge remains: ensuring seamless knowledge flow across teams, systems, and customers. The solution? Agentic ...
We’re thrilled to announce that SearchUnify will be attending IDC Directions 2025 on April 2, 2025, in San Jose, California! At IDC Directions 2025, Shivraj Asthana, Brian Corcoran, Arun Sharma,...
We’re excited to introduce the Q1 2025 release across Cognitive Search, Agent Helper, and Knowbler, designed to enhance efficiency, improve user experiences, and drive better outcomes for your team...
We’re thrilled to share that SearchUnify has been named a Leader in the G2 Grid® Report for Enterprise Search for the 20th consecutive quarter! This marks five years of continuous excellence, reaff...
We’re thrilled to announce that SearchUnify will be attending the Annual Summit 2025, hosted by the Consortium for Service Innovation, from March 25-27 in Atlanta, GA! This year’s theme, "Reality ...
A huge thank you to everyone who attended "Navigating the Strategic Game of Multimodal AI Agents" yesterday! Your engagement and insightful questions made the session truly valuable. For those w...