Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Permissions Override works at the level of search results. When Permissions Override is turned off, then Paige cannot find Article A in search results. When Permissions Override is turned on, then ...
There can be multiple regex expressions. A straightforward one that captures six-digit numbers starting with 35 is: ```35[0-9]{4}```. The expression has two parts: a literal match ```35``` and an ...
Sharing links as email is still limited to Classic, but you can now link cases as comments on Salesforce Classic and Salesforce Lightning. I have removed the Classic-only tag from section 2D to ref...