Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We would like to know how well our Support Team is adopting the use of SearchUnfy GPT but there are no analytics to show how often agents are clicking the "Generate Answer" button or copying the re...
It would be very helpful to have the date feedback was posted for SUGPT responses in the SearchUnifyGPT Feedback report. The active case number at the time the SUGPT repsonse was generated would a...
Is Send Link as Case Comment and Send Link as Email available in Salesforce Lightning? This article in the SU community indicates that it is only for Classic. https://community.searchunify.com/top...