Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Can SearchUnify handle proximity searches? For example, queries like "install endpoint protection" return 11775 results total, 2272 in our Knowledge Base. The only way we're able to properly addres...
Our searches, both internal and external, can include versions of a product. However, there are often differences between proper product versions in our documents and how users actually search for ...
Hi,As I'm looking into what's driving searches with no results, I often find myself focusing on a subject that originally seems like I should prioritize it, but is actually a result of a problem wi...
We often see users add an extra, single space between words that are common in our industry or knowledge domain. Rather than create synonyms for these, which causes a lot of unintended search resul...
Is it possible to allow users to initiate an advanced search using hashtag (#) without a space? For example,:#"my search string"#"my search string"While the number is small, we have a number of sea...
Just within the last week myself and other users have noticed that we cannot export reports under Search Analytics.While we can have them emailed to us, the download option simply doesn't work, eve...
Depending on content source, some of our search results have wildly different outputs when including the original HTML. In certain cases, this can significantly increase the height of each search r...
When selecting facets, each facet selection refreshes the page. This is generating feedback from internal users who would like the ability to select multiple facets in one go, without having the pa...
In the documentation at https://docs.searchunify.com/Content/End-User-Personalization/Use-Advanced-Search.htm, it says the following:+ Limits the search to documents that contain the term or phrase...
Do you have any future plans to allow NEAR or NEXT operators?NEAR or NEAR/5Example: symptom NEAR installNEAR is a specific form of AND which dictates that the specified terms must be within a certa...