Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
If I set up a synonym for "word", do I need to manually include "words", "worded" and "wording"? Or can search figure out itself?
Hypothetical: is it possible to separate one content source into two or more? For example, let's say we have the Carrot content source (Potato-based) is huge at 2 million items. Could we moved the ...
Hello, How does Permissions Override/Bypass Permissions work? The documentation is unclear. Tell what would happen in this scenario:Paige is an external customer. Article A is not visible to custo...
Hi there, Our team just launched a redesign of our Community. Within that, about 300 Community Q&A questions didn't import, so they're not accessible. However, users keep finding those 300 Commun...
Right now, our search takes phrases like, "red apple" as two separate words, "red" and "apple". It then finds results that relate to red things, ignoring the apple part. How do we make search consi...
Hi there, If we set the recrawling frequency to the most frequent it can go (2 minutes), are there any disadvantages to this higher frequency? Slowness, higher chance of crawl failure, etc? Docume...