4 Key Factors for Choosing the Right Cognitive Search Vendor

Feeling overwhelmed by data silos and irrelevant search results? We’ve got you covered.

Businesses often believe that having more data is always beneficial, but this isn't entirely true. Managing large volumes of unstructured data poses numerous challenges, including subpar content findability, lower agent productivity, and increased customer effort, among others

Sounds familiar? What you need is a search engine that thinks like you and surfaces exactly what you need.

Introducing Cognitive Search, which leverages NLP, ML, deep learning, and semantic processing to surface accurate and contextual results. But with countless vendors there, how would you choose the right one?

4 Key Factors to Consider While Choosing a Cognitive Search Vendor:

•  Real-time Analytics: Choose a cognitive search platform that offers real-time analytics into user behavior. With real-time analytics, you can instantly track what your target audience is searching for along with the content that they’re not finding useful. This empowers you to understand what content you need, or need not, develop and if it is falling in line with their needs.
  
  
• Search Tuning: A well-designed platform goes beyond simple keyword matching. It leverages AI to understand user intent and surface the most relevant content. Look for vendors that offer advanced search tuning capabilities. These features analyze factors like synonyms, user behavior, and click-throughs to refine results. Additionally, they allow for manual tuning based on specific needs, ensuring your users consistently find what they're looking for.
  
  
• Built-in Apps: The power of cognitive search extends far beyond a simple search box. When choosing a cognitive search vendor, prioritize those offering a holistic platform with functionalities and products that streamline processes, improve user experience (UX), and empower customers with self-service capabilities.
  
  
• Easy Implementation & Scale: Choose a vendor with a user-friendly platform that offers limitless, efficient scaling for tomorrow.

SearchUnify fits the bill. It offers real-time analytics, advanced search tuning, built-in apps, and easy implementation and scaling, along with out-of-the-box support for 60+ connectors for seamless content source integration.

Are you ready to explore how cognitive search can transform your business?

Request a demo!