In today's world, data is the cornerstone for business success. It helps to build strategies, make informed decisions, and on top of all, provide better support to customers.
But wherever data resides, silos are a constant threat.
To address this challenge, businesses have started leveraging cognitive search platforms to unlock the true potential of their data.
Let's Find Out How Cognitive Search Empowers Different Teams:
- Customer Support: New-gen customers crave instant solutions. Cognitive search cuts frustration by understanding the intent and context of customer queries to provide faster and relevant answers to customers and agents, leading to improved experiences.
- HR Department: Recruiting and managing employees is a challenge. HR needs insights to understand employee needs and struggles, along with the right tools for smooth remote onboarding. Cognitive search supports HR teams from the get-go by offloading and streamlining routine tasks, enhancing onboarding experiences, expediting recruitment processes, and elevating employee self-service through transactional AI.
- LMS (Learning Management System) Teams: Cognitive search bridges the gap for remote teams and new joiners. It creates a collaborative learning hub where employees can exchange ideas, ask questions, and share knowledge. The platform's cognitive power personalizes learning by recommending relevant content based on user profiles and preferences.
- Marketing & Sales Function: Businesses are rapidly adopting various kinds of marketing and sales tools. However, this often leads to tech silos, further hindering your teams from getting a unified view of the customer trail and insights. Cognitive search solves this by unifying data, allowing personalized marketing, and attracting more leads.
Ready to unleash the power of cognitive search? Watch our free webinar led by industry experts to learn how to leverage this technology across your business.
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