In today's digital age, customers expect speedy and efficient support. But struggling to find the right information slows down your agents, hindering their ability to deliver fast resolutions.
This is where Agent Helper can set your agents up for success. It leverages the power of cognitive technology in the following ways:
- Provides a 360-degree View of Customer Insights: Agent Helper considers the customer history, preferred medium of communication, browsing history, customer sentiments, etc. to gain a 360-degree view of the customer’s journey. When this data is converted into actionable insights, support agents can use it to deliver the right service at the right time, irrespective of the channel.
- Analyzes Case Sentiment: Agent Helper capitalizes on sentiment analysis to understand customers’ intent and context. This enables support mavens to empathize and personalize their responses, guaranteeing a more immersive customer experience.
- Renders Case Resolving Information: Using Agent Helper, agents can access past resolutions and relevant information for similar cases, thus equipping them to handle inquiries efficiently, and accelerating resolution times.
- Gives Intelligent First Response: Agent Helper by SearchUnify utilizes the ‘auto-resolution suggestion’ feature which intelligently analyzes the case fields and information sources to deliver an instant first response to the case in question. Agents, also have the option to edit the suggested response and attach the same to the case, for faster and effective resolutions. Additionally, they can access reference links for deeper dives if and when needed.
Looking for the Right Tools & Technology for Your Agents?
Then, look no further than SearchUnify’s LLM-Powered product - Agent Helper. With the ability to guage user insights, case sentiments, and case-resolving information, it expedites the agent’s workflow for improved support outcomes. Click here to learn more.
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