Unlock the Power of Agent Helper: Maximize Your Agent Efficiency

If you want your agents to perform better, you must provide them with seamless access to all the knowledge they’ll ever need. Agent Helper can help with that.

It empowers your support agents to deliver exceptional customer service, regardless of the communication channel.  Here's how:

• Faster Resolutions:  Agent Helper eliminates time wasted searching for knowledge. By understanding user query context and intent, it suggests relevant resolution articles, empowering agents to resolve issues swiftly and keep customers satisfied.
  
  

• Effortless Case Management:  Agent Helper streamlines the ticketing process by intelligently routing incoming cases to the most qualified agents, right off the bat. With all the expertise and relevant information at their fingertips, agents can resolve issues effortlessly, ensuring a smooth and efficient experience for your customers.
  
  

• Power Agent Productivity with Case Summarization: Customer support agents spend a lot of time writing notes when wrapping up each call or text chat, or when they transfer a case to the next level of support. LLM-powered case summarization sums up calls, issues, and resolutions faster.  This significantly reduces case handling times, empowering agents to handle more inquiries, thus potentially leading to higher job satisfaction.

What’s not to love?

SearchUnify’s LLM-powered product - Agent Helper turbocharges your support ecosystem, all while improving your agents’ productivity as well as experience. Want to see how? Request a demo today!