In the rapidly changing digital landscape, it is important to build a community that can help businesses adapt to any curveballs they may encounter. In order to cultivate a strong community, AI-powered products like Community Helper come to your rescue.
With AI, LLM, and ML at its helm, It integrates with your community and delivers value right off the bat with minimal human intervention making it a dynamic and versatile product.
Community Helper Boosts User Experience with Key Features like:
- Auto-Indexes & Tags New Threads: For a relevant user experience, tagging threads correctly is crucial. Community Helper auto-indexes and tags the posts to the right category. It aids community managers in organizing content and ensuring users receive the most relevant and contextual results ensuring the delivery of relevant and contextual results.
- Provides Proactive Recommendations: Due to NLP integration, community helper understands user questions and searches a vast knowledge base of articles and community discussions to return the most relevant results. It even considers the user’s past activity and product usage to deliver the most relevant results, saving users time and frustration.
- Sentiment Aware Responses: It analyzes the sentiment of the user through negative keywords which ensures your self-service experience scales seamlessly even with a growing customer base.
- Intelligent Thread Routing: It redirects the unanswered discussions to the active community members after a stipulated waiting time. Doing so ensures a smooth community engagement experience.
Thus, Community Helper is the solution to all your community problems. Deploying it ensures a smooth user experience, positive interactions, and resolved customer queries, all while safeguarding the community norms and values by keeping the interactions respectful.
Want to learn more about the community helper? Click here.
Comments
0 comments
Please sign in to leave a comment.