Driving Self-Service Excellence with Community Helper

Built on a unified cognitive platform, Community Helper is powered by AI and ML and empowers businesses to scale their self-service efforts. 

It delivers personalized and sentiment-based responses that guarantee a positive customer experience. How? Let’s find out:

How Community Helper Drives the Support Self-service Experience:

• With the increasing demands and needs of the customers, it has become crucial to understand user sentiment. Community Helper analyzes the sentiment and provides personalized responses tailored to individual needs. 
  
  
• Relevancy is the key to a good customer experience. Community Helper categorizes the content by auto-indexing and tagging the posts into the right category. This helps community managers to organize the content and, thus, provide contextual and relevant responses.
  
  
• Community engagement thrives on collaboration. Community Helper identifies the active members and redirects the unanswered discussions toward them thereby promoting collaboration and engagement.
  
  
• Community Helper leverages NLP to understand customer queries and recommend relevant articles accordingly.

With the evolving needs of the customers, businesses are focusing more on achieving self-service excellence to meet these demands efficiently and effectively. Searchunify’s Community Helper emerges as a solution to streamline information flow, drive engagement, and enhance user satisfaction. 

Elevate your self-service experience with SearchUnify’s Community Helper. Request a Demo!!