Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Following up on our earlier announcements regarding Salesforce's security requirements — we'd like to share the next step in our rollout. We have started deploying the backend changes to Sandbox in...
We are just two days away from our upcoming product innovation webinar: Going Headless with SearchUnify MCP: The Search + Analytics Playbook Here is something we are excited to share - SearchUni...
Following up on our earlier announcement regarding Salesforce's upcoming security requirements we'd like to share an update: As part of the changes, our team will be deploying backend updates to bo...
Following up on our earlier announcement regarding Salesforce's upcoming security requirements — we'd like to share an update:As part of the changes, our team will be deploying backend updates to...
You may have seen Salesforce's recent announcement to AppExchange Partners introducing new mandatory security requirements for Connected Apps and External Client Apps, with a compliance deadline of...
Your AI tools are only as good as the knowledge they can access. Right now, that access is broken. Teams rely on ChatGPT, Claude, and developer tools, but none are connected to governed, real-ti...
We’re pleased to share an important milestone with our customer community. SearchUnify Knowbler has been recognized with a Gold award at the Globee Awards for Excellence 2026, earning the distin...
We’re kicking off 2026 with a release focused on making AI more measurable, workflows more seamless, and decision-making more data-driven across support operations. This update brings deeper analyt...
We’re excited to share some great news with our SearchUnify Community! SearchUnify has been ranked #1 and recognized as a Gold Medalist in the 2026 Enterprise Search Data Quadrant Report by Softwar...
We are a week away from our upcoming webinar: Case Quality Auditor You Can Trust: Comprehensive, Real-Time Auditing Across Every Closed Case Most QA programs today still operate in hindsight. Score...