Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Most support teams still review only 5-7% of closed cases. The rest remain invisible until something breaks. Escalations spike. Renewals get tense. Compliance reviews turn reactive. In an AI-first...
Description We are discontinuing support for Dark Mode in the SearchUnify Admin Panel in the coming Q1 ‘26 release. This update helps us maintain a consistent admin experience and focus future UI i...
AI Control, Measurable Impact, and Platform Consolidation SearchUnify Q4 ’25 is now live. This release focuses on tightening GenAI governance, making AI impact measurable, consolidating capabilitie...
We’re thrilled to share a major milestone with you - SearchUnify has once again been recognized as a Leader in G2’s Winter 2026 Enterprise Search Grid®, marking an incredible 23 consecutive quarter...
We’re excited to share our upcoming KCS Aligned Vendor Series session with the Consortium for Service Innovation, focused on strengthening the knowledge backbone that powers Agentic AI in support ...
Hello Everyone, We’re currently experiencing search interruptions due to Cloudflare outage. Our team is actively monitoring the situation. Please send email to support@searchunify.com to raise any ...
Hello everyone, We are pleased to share that SearchUnify is a Proud sponsor of the 2025 ASP Virtual Conference hosted by TSANet on November 18 and 19. This conference is one of the most trusted an...
Thrilled to share that SearchUnify has been named a Diamond Sponsor at KMWorld 2025, the ultimate stage where knowledge, AI, and innovation converge - spotlighting our commitment to intelligent,...
Smarter Search, Stronger Privacy, and Deeper Insights with SearchUnify Q3’25 We’re excited to share that SearchUnify Q3’25 is now live! This release brings a suite of new capabilities and improveme...
Flexible Multi-Cloud AI & Smoother Agentic Experiences in SUVA Q3 ’25 We’re happy to announce that SUVA Q3 ’25 is now generally available! This latest update brings improvements in flexibility, con...