Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Tanya Dhar created a post,
Let's be honest, knowledge management can feel like a thankless treadmill. You're working hard, but are your agents feeling the love? A few months back, a support team lead shared her struggles wit...
Tanya Dhar created a post,
Yesterday, my iPhone threw a little surprise at me – a sudden black screen! The panic was real until I found a solution in a helpful article from Apple support. A quick search saved me from rushing...
Tanya Dhar commented,
Thank you Kristin Hunter for responding to our queries. We will take it forward from here and keep you informed about the same.
Tanya Dhar commented,
Hi Kristin Hunter Glad to hear that your agents are happy using Knowbler. I have two questions related to this request: 1.Would the agents just like to see the edit option for their own published a...
Tanya Dhar commented,
Large masses have started to resort to communities as a medium of self service even more since the pandemic hit us. With the increase in masses and the ever growing data , community professionals ...