Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We are excited to announce that The Customer Service Show's latest episode is live! Titled 'From Obstacles to Opportunities: GenAI in Enterprise Support," this showcases the transformative potenti...
SearchUnify emerged as the preferred choice in enterprise search space for offering: Unmatched Support: We earned a #3 ranking for Quality of Support, demonstrating our dedication to your success...
SearchUnify’s Cognitive Search: Key New Updates API Consumption Data in LLM Usage Dashboard Track monthly token usage and API consumption for LLMs, ensuring you manage your resources effectively...
Transform Your Knowledge Management with GenAI-Fueled Knowbler! Join our FREE webinar and discover how GenAI-powered SearchUnify Knowbler can revolutionize your knowledge management strategy, leadi...
Hello SearchUnify Community! We are delighted to announce the release of a new course in our Expert-Led Training series – All About SearchUnify Analytics: Reporting & Insights. Led by our expert Di...
Hello SearchUnify Community! We are thrilled to unveil our latest addition to the Expert-Led Training series – the Content Annotation on-demand personalized course, presented by our expert, Gurpree...
We want to inform you about an important change announced by Zendesk. Zendesk is deprecating basic authentication (email & password) for APIs, but you will be able to continue using it until Decemb...
In today’s fast-paced world, customer service excellence hinges on effective knowledge management. Unfortunately, many companies are struggling with outdated or inefficient systems, leading to sign...
According to a recent survey by McKinsey, approximately 82% of employees face challenges accessing the right knowledge at the right time within their organizations. This often leads to inefficie...
LLM Hallucination refers to a phenomenon where large language models (LLMs) generate outputs that, while plausible and coherent, are factually incorrect, misleading, or entirely fabricated. This oc...