Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Our recent webinar, in partnership with Jaime Barrilleaux, eLearning Experience Designer from EBSCO information services, and Lisa Dubernard, eLearning Strategist and Search Implementation Consulta...
Don't miss your chance to learn about the latest advancements in designing a cutting-edge learning experience platform with cognitive search to enhance business growth! Did you know? A recent McKin...
Did you know businesses leveraging AI-powered search in customer learning can expect a 25% increase in customer satisfaction? (source: Gartner, "AI and the Future of Work," 2023) Imagine this: Your...
We’re excited to announce that the latest episode of The Customer Service Show is now live! 🎉 This time, our very own Garima Aneja hosts a fascinating discussion with Patricia Lughezzani from PL S...
Can you imagine 100% participation from support engineers in contributing to knowledge creation? Achieving this level of engagement is one of the keys to building a truly successful support portal....
Did you know? According to IDC research, investing in customer education can boost key business metrics by 10-16% across the entire customer lifecycle! That's a game-changer, right? We're teaming u...
Hey Everyone, We’ve got some fantastic news to share! 🎉 Are you looking to supercharge your digital customer experience (DCX) and drive your marketing engagement and conversions through the roof? W...
We are just a few hours away from our insightful webinar “5 Principles for Successful Support Portal Design | Automation Anywhere’s Winning Formula.”Join industry experts Francoise Tourniaire from ...
We are thrilled to announce that SearchUnify has strengthened its partnership with Appinium, marking an exciting expansion in our collaboration to enhance content findability for our clients. As yo...
We're thrilled to share some exciting news with you all! Kristin Hunter, Senior Manager of Customer Content Strategy and Operation at Syntellis, recently shared a video testimonial highlighting her...