Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
sugrokker commented,
Permissions Override works at the level of search results. When Permissions Override is turned off, then Paige cannot find Article A in search results. When Permissions Override is turned on, then ...
sugrokker commented,
Sharing links as email is still limited to Classic, but you can now link cases as comments on Salesforce Classic and Salesforce Lightning. I have removed the Classic-only tag from section 2D to ref...
sugrokker commented,
There can be multiple regex expressions. A straightforward one that captures six-digit numbers starting with 35 is: ```35[0-9]{4}```. The expression has two parts: a literal match ```35``` and an ...
sugrokker created a post,
Mamba '21 is a massive winter release containing dozens of improvements, new features, and design changes in the core platform as well the applications. Read on this table to find all the new featu...
sugrokker created a post,
Now that Mamba 21 is out, there is all the more reason to create more engaging search experiences. Where would you suggest me to start? For instance, your favorite feature or update of the release.
sugrokker created a post,
SearchUnify relies on API usage limits to provide reliable, secure, and fast services to its clients. Limits To maintain optimum performance and ensure that the SearchUnify platform API is availabl...