Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
Dear Valued Customers,We hope this message finds you well. We are writing to address a recent incident that occurred within our community platform.It has come to our attention that some of you may ...
Are you ready to revolutionize your approach to customer support with GenAI? Then join us for an insightful session at TSIA World Interact 2024, where we will unveil the magic of GenAI in enhancin...
Did you know that the fully burdened cost to solve a customer problem via a phone call averages $230? Self-service can slash those costs to $52. That’s like putting the “wow” in your wallet!But how...
We are thrilled to share some fantastic news with all of you. Accela, one of our valued customers, has been honored with the Gold Stevie Award in the category of Best Use of Technology in Customer ...
We're excited to announce that the second episode of The Customer Service Show is now available for viewing! In this episode, we delve into the intriguing topic of "Navigating the Changing Dynamics...
SearchUnify provides a superior search experience within a Knowledge Management (KM) system that enables your support professionals to deliver exceptional customer experience. And, to make your wor...
The world’s leading unified cognitive search platform is recognized for revolutionizing the enterprise search landscape. SearchUnify is recognized as a leader based on different parameters, includi...
We're thrilled to share that SearchUnify has once again been acknowledged for our innovative efforts in knowledge management. Named in KMWorld’s AI 100: The Companies that Matter Most in Knowledge ...
We are thrilled to announce that SearchUnify's Knowbler, has been honored with the prestigious 2024 Artificial Intelligence Excellence Award. In the current era of digital transformation, the adopt...
Feeling lost in the KCS maze? You're not alone. Many companies struggle to optimize KCS and build a strong knowledge-sharing culture. Syntellis, a leading enterprise performance management provider...