Say goodbye to outdated self-service and case management. With Lumen, step into the future of intelligent, personalized support. Welcome to the new era of agentic AI.
Read the Help GuideOur new self-service and case management experience on the SearchUnify Community.
We’re thrilled to share that SearchUnify has been named a Leader in the G2 Grid® Report for Enterprise Search for the 20th consecutive quarter! This marks five years of continuous excellence, reaff...
We’re thrilled to announce that SearchUnify will be attending the Annual Summit 2025, hosted by the Consortium for Service Innovation, from March 25-27 in Atlanta, GA! This year’s theme, "Reality ...
A huge thank you to everyone who attended "Navigating the Strategic Game of Multimodal AI Agents" yesterday! Your engagement and insightful questions made the session truly valuable. For those w...
We’re excited to announce SearchUnify’s Leadership Dashboard, a powerful analytics visualization dashboard designed to provide Real-time Insights for data-driven decisions and Maximize ROI. Key Cap...
Customer support teams often grapple with inefficiencies caused by switching between cases or inheriting long-running ones. This leads to frustrated agents and customers repeating themselves. Ente...
Gartner recently introduced the term Agent Washing to highlight how many AI solutions marketed as "Agentic AI" are just GenAI tools with basic automation. In today’s AI landscape, selecting th...
We are thrilled to share that SearchUnify has been named a Gold Medalist in the 2025 Enterprise Search Data Quadrant Report by SoftwareReviews, a division of Info-Tech Research Group! With a stell...
In the high-stakes game of AI, are you making the right moves? Remember the 'Green Light, Red Light' game in Squid Game? Those who lacked a strategy and panicked were eliminated. In the same mann...
We’re thrilled to announce the latest enhancements in Knowbler, designed to boost knowledge creation, improve content review processes, and make your support workflows even more efficient. Here's w...
Say Hello to the Agentic AI Interface! At the heart of this release is Agentic AI, the ultimate autonomous virtual assistant for your support teams. This isn’t just another chatbot—it’s an intellig...